GENERAL FAQ

Most frequent questions and answers

No. Our courses are designed in small segments so that you can complete them at your own pace. Most times, if you stop in the middle of a video the system should remember where you are. However, as with all technology, there is always the chance that it won’t and you’ll have to start that video over. We put the time length of each video in the lessons so that you can determine if you have enough time to finish it.

If you stop in the middle of a quiz, it is not a big deal, but you will have to start the quiz over again when you return.

When you log back into your course, just click on the continue button to pick up where you left off.

The system is designed to allow you to review your grade before automatically moving you to the next section. The color of your grade will help you determine if you passed or not. Most quizzes require 75% to pass.

If you fail the quiz, your score will be in red. You can take the quiz again until you pass. You may need to go back and review the material again.

If you pass the quiz, your score will show up in green.

When you are finished reviewing your quiz and are ready to move on, just click the next lesson button. No need to take the quiz again once you pass it.

This usually happens because you didn’t mark the last section complete. When your course is complete, the orange progress bar in the course should say 100%. If your course is not complete, your progress bar will look something like this:

You can see which section is not complete by opening up the menu in the right hand side bar. To do this, just click the “open all” tab at the bottom of the menu.

Then, look to see which sections have an orange check with a line through them. Those sections are complete. If you see a section that doesn’t have a line, click on that section and complete it.

COMPLETION / LOG-IN FAQ

Most frequent questions and answers

Click Start My Course.

If you are already logged in, you’ll be taken to your My Courses page. Click the course you want to begin.

If you haven’t started yet, click Get Started. If you have started, This button will say Continue.

or

If you are not logged in, you will be taken to the log in screen. Enter the username and password that you created during the checkout process. If someone bought the course for you, you should have gotten an email with your username.

If you log in and see “Hello” and someone else’s name, then click log out and enter your credentials instead.

To start your course, click the My Courses tab.

You should see your courses. Click on the course that you want to start.

Click Get Started or Continue.

or

Click Start My Course.

If you are already logged in, you’ll be taken to your My Courses page. Click the course you want to begin.

If you haven’t started yet, click Get Started. If you have started, This button will say Continue.

or

If you are not logged in, you will be taken to the log in screen. Enter the username and password that you created during the checkout process. If someone bought the course for you, you should have gotten an email with your username.

If you log in and see “Hello” and someone else’s name, then click log out and enter your credentials instead.

To start your course, click the My Courses tab.

You should see your courses. Click on the course that you want to start.

Click Get Started or Continue.

or

You should be able to reset password by clicking the Help button and clicking Reset Password. If you are having trouble resetting it, send us an email and we will reset it for you.

Your login information was either created when you purchased the course or it was sent to you through email. If you are having trouble locating it, please contact us. 

Click Start My Course.

If you are already logged in, you’ll be taken to your My Courses page.

You can update your username, password, view orders, edit personal information, etc.

 

If you are not logged in, you will be taken to the log in screen. Enter the username and password that you created during the checkout process. If someone bought the course for you, you should have gotten an email with your username.

If you log in and see “Hello” and someone else’s name, then click log out and enter your credentials instead.

Click the Account Details tab.

You can update your username, password, view orders, edit personal information, etc.

TECHNOLOGY FAQ

Most frequent questions and answers

All you need for our courses is a computer/tablet/laptop/phone with high speed internet access and speakers. No need to download any special software! Our courses are mobile friendly.

Yep! You can take our courses on any device! However, some of the activities may be harder to see “the whole screen” on a phone.

Troubleshoot Video Playback Issues

Many factors can influence video playback, including some that pertain to your computer or device. If you’re not getting the best viewing experience on Vimeo, you might want to try these simple fixes.

  • Make sure you are pressing the play button

  • Use Google Chrome
    Many browsers have trouble with video. Google Chrome is the recommended browser for your courses. Browsers such as Internet Explore (IE), Edge, Opera, and sometimes Safari will have intermittent success with videos. You may watch an entire course and be fine, and suddenly it doesn’t work. Most issues are resolved when using Google Chrome. Browser software is constantly being improved upon. Make sure you are using the latest version of your browser for peak performance. The latest version of each browser, including Chrome, can be found here.
  • If you are getting a player error and you are connected to a school’s internet
    Check your internet security settings. If your school has security settings that prevent YouTube videos, then these settings may also keep you from watching the videos on this site. Check with your IT Team to determine how to bypass these settings.
  • Clear your browser’s cache
    Although this may sound simple, refreshing your cache can help with many different issues, including playback. Learn more here.
  • Restart your computer
    When all else fails, restart. Sometimes this will help reset things. 
  • Check your bandwidth
    We require network speeds of 500 kbps or higher in order to stream our lowest playback quality (240p). You can google “speed test” and run a speed test to get a general sense of your Internet speed during the time of the issue. Keep in mind that bandwidth can fluctuate, especially on Wifi or cellular networks. If the video is buffering or pausing, this is likely a bandwidth issue or a memory issue with your device. 
  • Disable any browser extensions, plugins, or add ons
    Third party programs can sometimes cause issues during playback— including blocked video segments, dropped frames, buffering, etc. If you’re having trouble, try disabling any active extensions one-by-one to find the culprit. You can also open your video within an incognito or private window of your browser for testing.
  • Restart your router and modem
    Resetting your router or modem can help to refresh your connection and improve playback performance. Try disconnecting the power cord and then reconnecting to perform a hard reboot.
  • Close excess browser tabs or applications
    Keeping too many applications open can make everything run slower, including video playback. Especially on a mobile device, it’s easy to forget which apps are running. Make sure that you completely close or disable apps instead of just minimizing their windows.
  • Disable/Enable Hardware acceleration
    Hardware acceleration makes resource-hungry operations run more efficiently, but sometimes doesn’t work well with older graphics cards. Try disabling or enabling this option within your browser settings.

If you are still have trouble after trying these tips, send us an email to let us know and we will start working on it right away!

Troubleshoot Audio/Video Playback Issues

Many factors can influence video playback, including some that pertain to your computer or device. If you’re not getting the best viewing experience on Vimeo, you might want to try these simple fixes.

  • Use Google Chrome
    Many browsers have trouble with video. Google Chrome is the recommended browser for your courses. 
  • Check to make sure your speakers are turned on
    It may sound like a given, but many times the sound has been turned down or sometimes another device might have diverted the sound to it instead of your speakers (this often happens to me when I plug in a second screen). 
  • Try using headphones
    Sometimes plugging in a set of headphones or using an external speaker can help divert the sound or help you to make the audio louder. 
  • Restart your computer
    When all else fails, restart. Sometimes this will help reset things.

  • Check your bandwidth
    We require network speeds of 500 kbps or higher in order to stream our lowest playback quality (240p). You can use this speed test to get a general sense of your Internet speed during the time of the issue. Keep in mind that bandwidth can fluctuate, especially on Wifi or cellular networks. 
  • Disable any browser extensions, plugins, or add ons
    Third party programs can sometimes cause issues during playback— including blocked video segments, dropped frames, buffering, etc. If you’re having trouble, try disabling any active extensions one-by-one to find the culprit. You can also open your video within an incognito or private window of your browser for testing. 
  • Restart your router and modem
    Resetting your router or modem can help to refresh your connection and improve playback performance. Try disconnecting the power cord and then reconnecting to perform a hard reboot. 
  • Update your browser
    Browser software is constantly being improved upon. Make sure you are using the latest version of your browser for peak performance. The latest version of each browser can be found here. 
  • Close excess browser tabs or applications
    Keeping too many applications open can make everything run slower, including video playback. Especially on a mobile device, it’s easy to forget which apps are running. Make sure that you completely close or disable apps instead of just minimizing their windows. 
  • Clear your browser’s cache
    Although this may sound simple, refreshing your cache can help with many different issues, including playback. Learn more here. 
  • Disable/Enable Hardware acceleration
    Hardware acceleration makes resource-hungry operations run more efficiently, but sometimes doesn’t work well with older graphics cards. Try disabling or enabling this option within your browser settings.

CERTIFICATES/QUIZZES FAQ

Most frequent questions and answers

Yes! You can take the quizzes as many time as you like.

Your certificate is generated immediately after you complete the course. You can view it via the link on the last page of your course, or you can click Start My Course and then click My Certificates. You can view your certificates on your Dashboard. Click the My Certificates button. 

Open your email with the certificate. Scroll your cursor over the picture of the certificate until a download button appears. Click the download button. You will now be able to open this file on your computer and print the certificate.

OTHER FAQ

Most frequent questions and answers

The Learning Professor documents will open in a new window on your computer. Move your mouse to the top of the page until you see a download button appear in the right corner. Click on the button and you will save the file to your computer. To print, simply open the file and print it!

 

If you would like to print them after you have completed the course, that’s no problem. You can go back to any section in the course. Just open the course and click on the resource pages on the menu.

We are so happy to hear that you love our videos! Unfortunately once your four months in the course has ended you will no longer be able to view the videos. Feel free to take notes and print or download the handouts to record the awesome information! You can watch the videos as much as you like during your four month access period.

Unfortunately we are not allowed to have video controls on our courses due to state regulations. If you are on a computer, you can use the left arrow key to rewind the video a few seconds to catch what you missed. You can also go back anytime while you have access to the course and re-watch a video.